Refund and Cancellation Policy – GoldenRain.in

At GoldenRain.in, customer satisfaction is our highest priority. We are committed to delivering premium digital products and seamless service. If you are not completely satisfied with your purchase, this policy outlines your rights and our process to ensure a smooth and transparent experience.

💸 Refund Policy

✅ Eligibility for Refunds

Refunds may be granted under the following conditions:

  • Non-Delivery: If the digital product was not delivered due to technical issues.

  • Technical Errors: If you are unable to access or use the product due to platform-related issues.

  • Significant Defects: If the product contains critical errors or malfunctions that cannot be resolved promptly.

🕒 Timeframe for Refund Requests

  • Refund requests must be submitted within 3 days of the original purchase.

📩 How to Request a Refund

To request a refund:

🔍 Review & Approval

  • Our support team will review your request and may reach out for additional details.

  • Eligibility will be determined based on the refund criteria listed above.

💳 Refund Processing

  • Once approved, the refund will be processed within 2 business days.

  • The amount will be credited to the original payment method used during purchase.

❌ Cancellation Policy

✅ Eligibility for Cancellations

You may request a cancellation under the following conditions:

  • Before Delivery: If the digital product has not yet been delivered or activated.

  • Special Circumstances: We may consider other cases on a discretionary basis.

📩 How to Cancel an Order

  • Send an email to support@books.goldenrain.in before delivery or activation.

  • Include your order information and the reason for cancellation.

🚫 Non-Refundable/Cancellable Situations

  • Late Requests: Requests made after the 3-day window or after product delivery will not be accepted.

  • Used Products: If the digital item has already been accessed or downloaded, it becomes non-refundable.

📌 Additional Information

  • Quality Assurance: We strive to ensure that every product meets high standards. If there’s a problem, we’re here to fix it.

  • Transparency: Our goal is to maintain fairness and clarity in all customer transactions.

For any further queries or concerns, please reach out to us:

📧 Email: support@books.goldenrain.in

We’re here to help and will respond as promptly as possible.

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